Refund Policy

LinkRithm offers subscription-based software-as-a-service (SaaS) plans billed monthly or annually. Because our service is delivered digitally and access is granted immediately upon purchase, our refund policy is limited but fair. Please read this policy carefully before subscribing.

Where a free trial is offered, you can evaluate LinkRithm at no cost before committing to a paid plan. We encourage you to use this period to confirm the platform meets your needs. No payment is taken until the trial ends, and you may cancel at any time during the trial without charge.

Monthly subscriptions are billed at the start of each billing cycle. You may cancel at any time through your account settings or by emailing hello@linkrithm.com. Upon cancellation, your workspace remains active until the end of the current billing period.

We do not provide refunds for partial billing periods on monthly plans. No credit is issued for unused days remaining in a billing cycle after cancellation.

Annual subscriptions are billed upfront for 12 months. You may cancel at any time; however, we do not provide pro-rated refunds for the unused portion of an annual term unless required by applicable law.

Exception — 14-day cooling-off period: If you are a consumer based in the European Economic Area (EEA) or United Kingdom, you have the right to withdraw from an annual subscription within 14 days of the initial purchase date, provided you have not materially used the Service during that period. To exercise this right, contact us at hello@linkrithm.com within 14 days of your purchase.

We will issue a refund in the following circumstances:

• You were charged in error (e.g. duplicate transaction, incorrect amount).
• The Service experienced a significant, sustained outage during your billing period and we were unable to restore it within a reasonable time, at our discretion.
• You qualify for the 14-day EEA/UK cooling-off period as described in Section 4.
• We determine at our sole discretion that a refund is warranted based on exceptional circumstances.

Refund requests must be submitted within 30 days of the charge in question.

To request a refund, email hello@linkrithm.com with the subject line "Refund Request" and include:

• The email address associated with your account.
• The date and amount of the charge.
• A brief explanation of the reason for your request.

We aim to respond to all refund requests within 3 business days. Approved refunds are processed through Stripe (our payment processor) and typically appear on your original payment method within 5–10 business days, depending on your bank or card issuer.

If you downgrade your plan mid-cycle, the change takes effect at the start of your next billing period and no partial refund is issued for the difference. If you upgrade mid-cycle, you will be charged a pro-rated amount for the remainder of the current period.

If we terminate your account due to a breach of our Terms of Service, you are not entitled to a refund of any fees already paid. If we terminate your account for reasons unrelated to a breach, we will provide a pro-rated refund for the unused portion of your current billing period.

Nothing in this policy limits any statutory rights you may have under the consumer protection laws of your country or jurisdiction. Where local law grants you stronger rights than those described here, those rights apply.

We may update this Refund Policy from time to time. Material changes will be communicated by email or in-app notification at least 14 days before taking effect. Continued use of the Service after the effective date constitutes acceptance of the updated policy.